Client Relationship Manager

Responsibilities

• Portfolio Development & Relationship Building
• Conduct proactive outreach to review client satisfaction, solution usage, and evolving needs.
• Build rapport with HR and decision-makers to become their go-to advisor on benefit usage and platform value.
• Reinforce the value of existing benefits through regular client contact and practical guidance.
• Engagement Optimization & Education
• Educate clients on employee usage behaviors and best practices to improve adoption.
• Proactively support re-onboarding, feature activation, or communication initiatives.
• Identify and address blockers to employee or merchant network usage.
• Upsell & Expansion Opportunity Management
• Identify upsell opportunities based on company growth, new needs, or underutilized segments (e.g., mobility, culture, well-being).
• Prepare and pitch simple commercial upgrades aligned with budget and need.
• Track and convert opportunities using Salesforce.
• CRM & Insight Sharing
• Maintain accurate records of client status, usage patterns, and opportunity stage in Salesforce.
• Share market insights and product feedback with Sales and Product teams.
• YOU ARE A MATCH IF...
• Education:
• Bachelor's degree in Business, Marketing, HR, or related field.
• Work Experience:
• 1-3 years in B2B account management, client success, or retention roles.
• Experience with SaaS platforms or HR solutions is strongly preferred.
• Skills & Certifications:
• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
• Good organizational skills and ability to manage multiple commercial activities simultaneously.
• Strong virtual and in-person communication capabilities.
• Proficiency in Microsoft 365 tools.
• Knowledge of full-cycle sales methodologies is considered an advantage.
• Languages:
• For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
• For local country leadership and management roles, fluency in the local language and English is required.
• For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
• Working Conditions:
• For global, regional, or area roles:
• Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
• For local roles:
• Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.
• Competencies:
• Client Relationship Management
• SaaS Usage Monitoring
• Consultative Upselling
• CRM Accuracy & Pipeline Discipline
• Employee Engagement Insight
• Why join Pluxee?
• Join an inclusive team
• Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
• Turn inspiration into possibility
• Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
• Make a positive impact
• Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
• Grow with us
• Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

Additional Information

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: The Telesales Farmer - Small Accounts is responsible for managing, retaining, and growing an assigned portfolio of small business clients. Operating through outbound calling and digital channels, the Farmer builds long-term relationships, promotes benefit adoption, and drives upsell opportunities. The role is central to ensuring clients derive full value from Pluxee's digital platform, positioning the company as a trusted partner in employee engagement.YOUR NEXT CHALLENGE

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