Employee Relations Expert - HR Systems & Reporting @ING Bank

About the role

You will be part of the HR Systems & Specialized Support area, working closely with Employee Relations Experts (HR Operations team), Recruitment, Payroll, HR Business Partners and other support functions. The team acts as a key reference point for HR data, reports and system-related topics, ensuring accuracy, consistency and compliance in day-to-day HR activities. Your day-to-day Work with HR systems (Charisma and Workday), understanding how data is generated, processed and transferred between platforms; Analyze and validate HR data to ensure accuracy, consistency and compliance across systems, using a structured approach to identify patterns and anomalies; Prepare and maintain standard and ad-hoc reports (monthly, quarterly, recurring), interpreting trends and highlighting key insights, risks or data gaps for stakeholders; Use Excel on a regular basis to process, analyze and structure data (working with reports, figures, trends and reconciliations); Support HR and business stakeholders with data-driven insights, clarifications and explanations of HR-related figures; Contribute to improving reporting processes, data quality and ways of working by investigating recurring issues, proposing options and evaluating impact; Act as a subject-matter reference for technical HR topics within the Employee Relations scope; Collaborate closely with Payroll, HRBP and other teams to ensure aligned and reliable HR data output; What you bring to the team Experience in HR Operations, Employee Relations support or HR Systems, with technical orientation; Good understanding of HR applications, ideally Charisma and/or Workday and how HR data flows between systems; Strong data and reporting skills, with solid Excel proficiency; Ability to work confidently with numbers, reports and recurring datasets; An analytical mindset and strong attention to detail; Critical thinking: you question inconsistencies, challenge assumptions (when needed) and make sound judgments based on evidence; Strong problem-solving skills: you can break down complex topics, identify root causes and turn analysis into practical recommendations; Ability to assess risk and impact (data quality, compliance, stakeholder impact) and escalate appropriately when something doesn't look right; Ability to understand complex information and explain it clearly to stakeholders; Good organizational skills and comfort working with recurring deadlines (monthly / quarterly reporting); A collaborative approach and experience working with multiple internal stakeholders;

Benefits

Additional Information

Mission At ING, reliable people data and well-connected HR systems are essential for sound decision‑making and compliance. As an Employee Relations Expert, you ensure accurate, consistent and meaningful HR data across systems and use critical thinking to spot inconsistencies, understand root causes and recommend the best course of action for stakeholders. This role focuses on understanding HR applications (Charisma & Workday), making the right connections between systems and translating data into clear insights - questioning assumptions, weighing impacts and ensuring decisions are based on facts.

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Company Intel

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