Global Director of Logistics & Fulfilment

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More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has expanded rapidly across Europe, the US, and Canada, with over 500 million meals saved across our 20 countries to date. We're proud of what we've achieved so far, but did we mention the issue is huge? We always want to raise the bar and that's where you come in. Your mission at Too Good to Go... We're looking for an exceptional Global Director of Logistics & Fulfillment to lead the end-to-end logistics and fulfillment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. This is a strategic role with a highly operational core: you'll define the global fulfillment strategy, build the partner ecosystem, and drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment. You will report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team, leading a global organization of 15+ team members across 10+ countries. Our Parcels business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into bundles, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing Too Good To Go app, customers can opt to have their orders conveniently delivered to their doorstep or pick it up from a nearby location. Instead of allowing these products to go to waste, manufacturers decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. In the role, you will: Build and scale a best-in-class fulfillment network (strategy + execution) Own and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims. Architect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth. Operate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale. Own and manage the 3PL and carrier ecosystem Evaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance. Define and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning. Lead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts. Drive performance through S&OP, planning, and inventory discipline Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints. Partner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns. Build dashboards and operating rhythms that create transparency and decision speed across markets. Lead teams and cross-functional execution in a matrix Lead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets. Work shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals. Lead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes). What success looks like for this role: A scalable, repeatable fulfillment model that behaves like a modern e-commerce operation: reliable delivery, strong unit economics, and operational control. Strong partner performance and accountability: clear SLAs, measurable outcomes, and continuous improvement. Define and implement service metrics (e.g., on-time delivery, refunds, delivery quality) while driving down cost-to-serve. Inventory health and planning maturity: fewer write-offs, fewer surprises, faster decision cycles. What is required for this role: Experience in senior logistics / fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain. Proven experience building and managing multi-country logistics operati

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