Application Support Engineer

Responsibilities

• Your role
• Corpay is currently looking to hire a Support Engineer within our organisation.
• This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives.
• How We Work
• As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:
• Assigned office workspace and home office setup
• Company-issued equipment
• Formal, hands-on training
• Act as the first point of contact for system alerts and issues raised by clients or internal teams
• Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively
• Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
• Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams)
• Manage incidents in line with SLAs, ensuring timely resolutions
• Analyse system logs, debug issues and identify root causes
• Create and run scripts to query databases
• Work with APIs to debug integration issues
• Document common issues and resolutions
• Improve system performance and workflows
• Communicate directly with clients when needed
• What We Need
• Hands-on experience with AWS
• Strong SQL/database skills
• Experience with APIs (REST)
• Strong debugging and troubleshooting skills
• Experience with monitoring tools (Datadog etc.)
• Strong communication and problem-solving skills
• Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn Learning
• Free rewards and discounts via Gratitudes
• Equal Opportunity/Affirmative Action Employer
• #LI-Hybrid
• #LI-KM1
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability

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