IT Support Analyst

Requirements

• Internship or hands-on experience in IT support
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Basic knowledge of Active Directory and Office 365
• Industry certifications such as CompTIA A+, Network+, or similar
• Expected Compensation
• About athenahealth
• What we can do for you:
• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture b

Benefits

Additional Information

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. JOB TITLE : IT Support Analyst Position Summary: We are seeking a motivated and detail-oriented IT Specialist to join our IT team. This role is responsible for providing technical support, maintaining IT systems, and assisting with troubleshooting hardware and software issues. The ideal candidate is eager to learn, has strong problem-solving skills, and a basic understanding of computer systems and networks. Essential Job Responsibilities : Provide technical support to end users via phone, email, or in person Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and other IT equipment Support user account management (password resets, access permissions, etc.) Assist with system upgrades, patches, and routine maintenance Document technical issues and solutions in the help desk system Set up and configure new user workstations and equipment Maintain inventory of IT assets and ensure proper usage Follow IT policies, procedures, and security best practices Additional Job Responsibilities: In Office support May require occasional lifting of equipment (up to 25 lbs ) Some after-hours support may be required Expected Education & Experienc e : Associate's or Bachelor's degree in Information Technology , Computer Science, or related field (or equivalent experience) Basic knowledge of computer hardware, operating systems (Windows/macOS), and software applications Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and as part of a team Technical troubleshooting Customer service and communication Time management and organization Attention to detail Adaptability and willingness to learn

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