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Customer Care Agent (English and French)

External
Gameloft logoGameloft · Lviv, Ukraine
Full-timeRemote3w ago
CRM
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Requirements

  • Strong communication, empathy, and customer-oriented mindset
  • Problem-solving skills with ownership and responsibility for outcomes
  • Calm, organized, and proactive approach in stressful situations
  • Ability to collaborate effectively within a team and adapt to changes

Benefits

Possibility to work remotely in a global product company with talented peopleCompetitive salary based on your experience and skills21 days of paid vacation, 5 paid sick days, plus national holidaysMedical insurance and access to a psychologistParental leave supportAccess to internal learning platform (courses, trainings, certifications)Employee Referral Program with attractive bonusesFull technical support and equipment providedLife at GameloftAt Gameloft Ukraine, you'll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.We also love staying connected beyond work - with regular social events and community activities, both remotely and at our Lviv office.How to proceedPlease apply with your CV in English.Paid time offRemote work optionsPerformance bonusParental leave

Additional Information

WHAT YOU WILL BE WORKING ON Main challenge We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project. What it means on a daily basis Handle customer requests via tickets, with potential phone support, in English and French Investigate and resolve issues using internal tools and knowledge bases Track, document, and follow up on cases until full resolution Escalate complex or technical cases to relevant teams when needed Identify recurring issues and contribute to improving support processes and templates What success will look like Fast and accurate resolution of customer cases with a strong focus on quality High level of customer satisfaction and service consistency Effective workload management and strong prioritization skills Active contribution to improving support workflows and reducing recurring issues Who you would be working with You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. Your recruitment journey Recruiter interview Test Team interview with Hiring Manager and Language Speaker in English and French Where this role can take you This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. WHAT YOU NEED TO SUCCEED Fluent English (written and spoken) + Ukrainian proficiency Upper-Intermediate or Advanced level of French is required; Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) Ability to manage workload, prioritize tasks, and work effectively under pressure

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