Sales Administrator

Benefits

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Sales Administrator, temporary cover Welcome to Azelis! Azelis moves goods but more importantly; we move markets! Through the application of science, we act as catalysts for innovations that positively impact people, communities, and our planet for a more sustainable future. By creating innovative formulations, we enable our customers to win and our principals to grow. As a global leader in the distribution of specialty ingredients, we partner with app. 2,200 suppliers and combine our deep industry expertise to bring our 63,000 customers' products to life. Within Life Sciences and Industrial Chemicals, we're breaking new ground in our technical laboratories and professional local headquarters by creating opportunities through innovation. Globally, we employ app. 4,200 talented individuals across 60+ countries - that's 4,200 professionals, 4,200 problem solvers, and 4,200 go-getters. Azelis Sweden is looking for a Sales Administrator in Sweden for a time limited period of approximately 12 months - if you're up for the challenge, you've come to the right place! The mission Our Sales Administrator is responsible for processing customer sales orders and managing the process through delivery, ensuring customer satisfaction and loyalty through operational expertise. This role interacts with both commercial and supply operational teams, working closely with the relevant Commercial Assistants and Supply Chain Administrators. Main accountabilities of the role Process sales orders in the Azelis ERP system, use MetaMaze where available. Advise Commercial Assistants of any deviations (price issues, dates, regulatory ...). Request order release to Credit Control. Confirm orders and send order confirmations to customers. Follow up on open customer orders and ensure proper daily update of backorder lines, use Workspace for efficient deviation detection and transaction prioritization. Interact with Supply Chain Administrators to ensure goods' availability. Advise the Commercial Assistants on any blocking point which would prevent/delay customer deliveries. Ensure the customer orders' downstream logistics continuity (warehouse picking, transport and export arrangement where applicable). Interact with customers, handle their requests related to order follow-up. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Ensure that provision of auto-charges is correctly calculated. In case of deviations, inform the logistics team. Propose logistics solutions in case of issues, in cooperation with logistics/commercial team members. Raise credit notes/reinvoicing. Master ERP functionality related to own scope to work efficiently and to provide best service to customers. The individual we're looking for We're looking for a colleague with a proven track record of strong customer service skills who excels within the below: Professional experience Proven experience in customer Service and exports. Passionate about achieving goals/targets, high service level standards. Team-player, strong communication skills, good knowledge of English. Excellent organisational skills and autonomy, advanced user of various IT tools & ERP systems. Understanding of customer and market dynamics and requirements. Personal skills You recognise yourself in the Azelis company values: Innovative & Resourceful, Agile & Empowered, Collaborative & Respectful, Transparent & Results Oriented You possess strong communication skills whether it's communication with your internal or external stakeholders - both English and Swedish are required You're a motivated and enthusiastic self-starter who also appreciates feedback and teamwork You have strong interpersonal and relationship building skills You're comfortable working with technology and software such as Microsoft Office, CRM, and ERP

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