Expansion Sales Development Manager

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About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves - but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. As the Expansion Sales Development Manager at Tekmetric, you'll own the full performance and development of our expansion outbound teams, TMS and Payments. This is a player-coach leadership role sitting at the intersection of two distinct and growing product motions. This isn't a role for someone who wants to manage a steady-state team; it's for a people-first leader who builds coaching cultures, drives accountability to the number, and thrives at the intersection of ambiguity and execution. You'll report directly to the Head of Sales Development and be the primary driver of CQO and closed-won pipeline across both tracks. You won't inherit a finished system - you'll help build one. In this role, you will: Own pipeline and quota across multiple product motions. Take full accountability for CQO and closed-won pipeline targets for TMS (4 reps) and Payments (3 reps) - activity, conversion, and quota attainment are yours to drive. Be the coach your team talks about years from now. Build a coaching culture grounded in individualized development plans, weekly 1:1s, structured call reviews, and consistent feedback loops. Move your SDRs beyond scripts and toward genuine discovery, objection fluency, and consultative outreach. Set and hold daily activity standards. Maintain clear expectations and use data to identify gaps early, coach to conversion, and distinguish activity problems from conversion problems. Build the Payments motion from the ground up. The Payments SDR team is three months old. You'll help define what "good" looks like, prove the model, and create the playbook before we scale it. Hire exceptionally well and ramp fast. Own the full talent lifecycle - hiring and onboarding SDRs who are coachable, competitive, and aligned with our values. Build onboarding infrastructure that gets reps to quota faster with every iteration. Maintain Salesforce hygiene and GTM reporting accuracy. Ensure clean, reliable data across both tracks so leadership always has a clear view of pipeline health and rep performance. Coordinate cross-functionally across product lines. Align with Inbound, AEs, Product, and Marketing on TMS and Payments motions - ensure leads are properly routed, messaging stays sharp, and SDR handoffs to AEs are high quality. Experiment like a scientist, document like an operator. In a hypergrowth environment, playbooks go stale fast. Continuously test new sequences, messa

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