Sr. Director, Network Operations

About the role

The Senior Director of Network Operations is a strategic and transformational leadership role responsible for evolving the network operations organization into a modern, automation-driven, and highly reliable function. This leader will drive the maturation of people, process, and technology while delivering resilient, scalable, and business-aligned network services. The role partners closely with Network Engineering, Security, Application Teams, and Business Stakeholders to ensure operational excellence, accelerate innovation through automation and AI, and continuously improve service quality and user experience.

Responsibilities

• Organizational Transformation & Maturity
• Lead the transformation of Network Operations into a proactive, data-driven, and automation-first organization
• Establish and execute a multi-year maturity roadmap across people, process, and technology
• Standardize operating models, governance, and service delivery frameworks (e.g., ITIL-based practices)
• Build a culture of accountability, continuous improvement, and operational excellence
• Automation, AI, and Operational Innovation
• Drive adoption of automation (NetDevOps, AIOps, self-healing capabilities) to reduce manual effort and improve reliability
• Leverage AI/ML for predictive analytics, anomaly detection, and incident prevention
• Implement intelligent observability and event correlation to enhance signal-to-noise ratio
• Champion "zero-touch" operations and continuous optimization of operational workflows
• Service Delivery & Foundational Capabilities
• Own the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge)
• Define and manage service catalogs, SLAs/XLAs, and performance metrics
• Ensure scalability, resiliency, and availability aligned with business requirements
• Drive service standardization and simplification to improve adoption and supportability
• Incident, Change, and Problem Management
• Establish best-in-class Incident, Change, and Problem Management disciplines
• Reduce mean time to detect (MTTD) and mean time to resolve (MTTR) through tooling, automation, and process optimization
• Lead major incident response, including executive communications and root cause accountability
• Drive systemic problem management to eliminate recurring issues and improve stability
• Partner with engineering to ensure effective change planning, risk mitigation, and release quality
• Cross-Functional Partnership
• Collaborate with Network Engineering to operationalize new technologies and ensure supportability by design
• Partner with Security teams to maintain compliance, risk posture, and incident response alignment
• Engage application and business teams to align network services with business outcomes and user experience goals
• Act as a key interface between operations, product owners, and executive stakeholders.
• People Leadership & Talent Development
• Build and lead a high-performing global team with a focus on capability development and future-ready skills
• Drive talent strategy, including upskilling in automation, cloud networking, and AI-driven operations
• Foster a culture of empowerment, innovation, and continuous learning
• Align team objectives with organizational priorities and measurable outcomes
• Metrics, Reporting, and Continuous Improvement
• Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progress
• Provide executive-level reporting on operational health, risks, and improvement initiatives
• Use data-driven insights to prioritize investments and drive continuous improvement
• Benchmark capabilities against industry best practices
• Other duties may be assigned as needed to meet Company goals
• Minimum Qualification
• 12+ years in IT/Network Operations, with 5+ years in senior leadership roles
• Proven track record of leading large-scale operational transformation programs
• Experience implementing automation, AIOps, or similar advanced operational capabilities
• Strong background in enterprise network environments (on-prem, cloud, hybrid)
• Preferred Skills
• Deep understanding of ITIL frameworks (Incident, Problem, Change Management)
• Experience with observability platforms, automation tools, and network management systems
• Strong business and stakeholder engagement skills

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Senior Director, Network Operations

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