Director, Integration Strategy

About the role

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role MealSuite's integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth. The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite's integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite's integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX. What You'll Do Integration Team Leadership (15%) Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team Establish career development pathways and succession planning for team members Integrations GTM Strategy & Messaging (20%) Own MealSuite's integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions Develop integration-specific collateral - solution sheets, competitive comparisons, and objection-handling guides - in collaboration with Marketing and Sales Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions Leverage AI in messaging and tooling to support the GTM motion Cross-Functional Alignment (15%) Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap Technical Leadership & Engineering Partnership (15%) Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring Integration Delivery & Partner Management (15%) Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments Manage relationships with integration partners - including EMR vendors, HL7/API partners, and third-party data providers - ensuring commitments are met on both sides Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible Operations, Enablement & Governance (20%) Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness What You Brin

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