Systems Executive (12hr shift / Changi Airport)

Responsibilities

• Production Support
• Provide technical support to customer
• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
• Provide support on documentation including procedural documentation
• Provide troubleshooting and technical support via phone, web based tools and email
• Advise customers regarding the product's proper use and address specific user issues
• Act as a liaison between customers and Tier 2 support regarding problem escalation
• Provide client support and technical issue resolution via E-Mail and phone
• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
• Perform health checks and monitor availability and functionality of the systems
• Provide operational support to system infrastructures
• Work on ladder & carry non-commercial TVs (for mounting & unmounting)

Requirements

• Locals (need to clear G50 clearance and pre-employment check)
• Diploma in IT
• 1 - 2 years of experience in IT technical support
• Able to work 12 hours rotating shift & be on 24x7 standby
• Able to work on ladder & carry non-commercial TVs (for mounting & unmounting)
• Able to start work immediate or short notice would be an advantage
• Willing to commit to a full 1 year contract
• Certifications in relevant IT disciplines would be advantageous
• Willing to learn attitude
• ES Recruitment Pte Ltd (09C4235)
• Hong Chiew Guat (R1219860)

Additional Information

1 year contract under employment agency In this role, you will provide operational support to system infrastructure, support to the clients and resolution of technical issues . This is a 1 year contract position based at Changi Airport. Candidates with a Diploma in IT who are comfortable working a 12 hour rotating shift schedule (day, night, off, off) are encouraged to apply. Work Location: Changi Airport Working Hours: 12hrs rotating shift Basic up to $3500 + Shift Allowance + PH + OT + HP Claims (capped $50) Shift Allowance: $10/Day, $22/Night (Shift pattern is Day, Night, Off, Off) Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to performance & PM recommendation

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Company Intel

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