Manager, People Shared Services

About the role

The Manager, People Shared Services will lead a pivotal function dedicated to delivering efficient, high-quality operational services across the organization. This role is responsible for both stabilizing a high-volume service environment and driving its strategic transformation into a modern, scalable, and AI-enabled shared services model. As a key leader on the People Operations team, you will leverage or HR systems, data-driven insights, and process optimization to improve the internal customer experience, foster self-service adoption, and ensure operational excellence and compliance across all shared service offerings. This position plays a critical role in advancing our organizational efficiency and agility.

Responsibilities

• Service Delivery & Operations
• Lead a centralized HR Shared Services function responsible for first-resolution inquiries and core operational processes, ensuring a positive internal customer experience.
• Drive the stabilization and elevation of a high-volume shared service environment, focusing on efficiency, quality, and compliance.
• Recruit, develop, and retain a high-performing team, ensuring rapid, accurate, and high-quality service delivery.
• Strategic Transformation & Process Optimization
• Transform HR Shared Services into a scalable function aligned with organizational growth and strategic objectives.
• Shift the service delivery model from transactional dependency toward structured self-service enablement, fostering employee autonomy.
• Conduct comprehensive assessments of the current operating model-including workflows, knowledge base maturity, response quality, and performance metrics-to identify opportunities for improvement.
• Champion continuous improvement by challenging the status quo and adopting innovative ways of working.
• Technology & Automation
• Lead the operational optimization of shared services platforms to enhance productivity, bandwidth, and service quality.
• Collaborate closely with technology and process teams to reduce friction, improve automation, and strengthen digital workflows across the organization.
• Assess, redesign, and maintain the Shared Services knowledge base to ensure accuracy, usability, and alignment with current policies.
• Performance Management & Analytics
• Establish and maintain rigorous operational discipline through structured KPI design, performance management, and clear accountability standards.
• Develop reporting dashboards and analyze service metrics-including response time, resolution quality, and internal customer satisfaction-to proactively address bottlenecks and systemic issues.
• Monitor service drivers and partner cross-functionally to eliminate root causes of avoidable inquiries and improve end-to-end experiences.
• Stakeholder Partnership & Team Development
• Build strong partnership relationships with functional Centers of Excellence (COEs) to ensure consistent support and seamless internal customer experiences.
• Develop team members through a structured observe-feedback-coach approach, fostering a talent pipeline and a high-energy, accountable culture that balances service excellence with operational discipline.
• REQUIRED QUALIFICATIONS
• 5+ years of progressive leadership experience in a shared services or operational environment, including managing a team.
• People management and team leadership experience, with a track record of talent development.
• Demonstrated expertise in process improvement methodologies and leading change management initiatives within a service delivery context.
• Ability to manage and prioritize a heavy workload in a fast-paced, dynamic environment with evolving deadlines.
• Strong analytical skills with the ability to interpret complex data, identify trends, and derive actionable insights for operational improvement.
• Exceptional verbal and written communication skills, with a strong aptitude for problem-solving and influencing stakeholders.
• Meticulous attention to detail and strong internal customer acumen.
• A proactive leader who anticipates risks and implements preemptive solutions within the shared services framework.
• A role model in solutions-oriented thinking, fostering innovation and collaboration within the team and across functions.
• Proficiency in shared services pl

Benefits

Additional Information

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

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