Customer Success Manager, Casualty

About the role

The primary objective of the Casualty Customer Success Manager is to work with the Group Vice President and Account Managers in building strong relationships with clients and to ensure they are optimizing Casualty products and services. They will also address operational and service management issues associated with the Casualty team. This role is also a subject matter expert in CCC products and in expressing their value propositions. Remote role with around 25-30% travel

Responsibilities

• Support AMs in meeting specific client needs in managing an account
• Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients
• Develop operational scorecards for each designated account.
• Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts)
• Provide and review management reporting with users and their management providing insight
• Monitors account service plans to reduce issues and detect competitive threats Interpret data, analyze results using statistical techniques and provide ongoing reports
• Identify, analyze and interpret trends or patterns in complex data sets

Requirements

• 4-year degree or equivalent work experience required
• 2-3 years of service experience preferred
• Casualty experience is a must, 1P (PIP and MedPay)
• Knowledge of the Insurance Industry required
• Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.
• Strong project management, coordination skills preferred
• About CCC's Commitment to Employees:
• At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
• CCC offers competitive compensation and benefits to support you and your families, including:
• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups
• For more information about our benefits, please check out our careers site.
• Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
• If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.

Additional Information

Salary range is: $76,267.00 - $100,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

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