MV Support Specialist I
External
Okgov · Oklahoma City - 6015 N Classen BlvdPart-timeOn-siteToday
ComplianceDocumentationLeadership
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Benefits
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.This position has an annual rate of $38,480.00.Job DescriptionPOSITION SUMMARYPOSITION RESPONSIBILITIESThis job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.Answers inbound telephone calls from License Operators and the public.Provides information regarding vehicle registration, titles, liens, renewals, replacements, and motor vehicle requirements.Assists customers in understanding state laws, policies, and procedures related to motor vehicle services.Resolves routine customer concerns and service requests in a professional and timely manner.Researches customer accounts and motor vehicle records to determine appropriate resolutions.Reviews documentation for completeness and accuracy.Escalates complex issues to leadership or MV Support Specialist II when appropriate.Maintains knowledge of current motor vehicle laws, regulations, and procedural updates.Assists License Operators with system navigation, transaction processing, and procedural questions.Provides guidance on title and registration requirements.Supports field offices by identifying and resolving routine processing issues.Ensures compliance with state statutes, agency policies, and security requirements.Follows established quality assurance standards.This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.KNOWLEDGE, SKILLS, & ABILITIESKnowledge of customer service principles and practices.Knowledge of motor vehicle titles and registrations.Skilled in problem-solving and conflict resolution.Ability to communicate effectively with customers and staff.Skilled in verbal and written communication.Skilled in strong attention to detail and organizational.Knowledge in data entry and computer proficiency.Ability to work in a fast-paced environment while maintaining accuracy.Ability to navigate multiple computer systems simultaneously.Ability to interpret policies and procedures.EDUCATION & EXPERIENCEThe preferred minimum qualifications for this position are:An Associate's Degree in any field; PLUS one (1) year of experience in customer service, call center, administrative support, or motor vehicle;OR three (3) years of experience in customers service, call center, administrative support, or motor vehicle;OR equivalent combination of education and experience.SPECIAL REQUIREMENTSThe schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.This position works in a comfortable office setting with a computer for a large percentage of the workday.This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are rDental insuranceVision insurance
Additional Information
Job Posting Title MV Support Specialist I Agency 640 SERVICE OKLAHOMA Supervisory Organization Help Desk & LO Support Services Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular
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