Senior Digital Product Manager

About the role

The Senior Product Manager is responsible for elevating and modernizing 7-Eleven's customers, store and franchisee facing experiences. As a Senior Product Manager, you'll develop new experiences that will not only transform the business but will shape our digital future. You will define product strategy, develop, launch, and enhance products and services that drive our business forward. This role will support digital payments-related experiences as part of the broader customer journey, such as checkout, stored payment methods, payment preferences, refunds, transaction issue resolution, or integrations with internal and external payment partners. You'll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences.

Responsibilities

• 40% Strategy & Planning
• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
• Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
• 40% Delivery & Execution
• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
• Creates, prioritizes and accepts user stories; incorporates them into release planning
• Makes product decisions that drive value on a daily basis.
• Partners with engineering, UX, QA, finance, operations, risk, and third-party partners to deliver customer-facing digital experiences, including payments-adjacent capabilities where applicable.
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements.
• Translates customer, business, and operational needs into clear requirements for payment-related journeys without needing to own the full payments ecosystem strategy.
• Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
• Condenses complex technical concepts into non-technical language for stakeholders
• 20% Team & Stakeholder
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of modern agile development practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
• Participates in talent acquisition, development and retention activities in support of team

Requirements

• Bachelors Degree
• 5+ years of experience in digital/agile product management.
• Prior exposure to digital payments, checkout, wallet, fintech, retail, e-commerce, or transaction-based customer experiences.
• Proven experience in translating customer needs into product features and user interface design, with proficiency in tools such as JIRA, Confluence, wireframing and analytics software.
• Significant experience working with design and engineering - working with full stack teams and an understanding of APIs and Microservices architecture to collaborate effectively with eng

Additional Information

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

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