Agent, Retentions Admin Support
External
Standardbankgroup · Johannesburg, South AfricaPrepare for this interview
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About the role
To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG. Type of Qualification: Diploma Field of Study: Business Commerce Experience Required Service Management Operations 3-4 years Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders 3-4 years Experience in General client services and / or support capability with proficient technical experience. Behavioural Competencies: Developing Expertise Documenting Facts Embracing Change Examining Information Interacting with People Interpreting Data Making Decisions Managing Tasks Producing Output Resolving Conflict Thinking Positively Upholding Standards Technical Competencies: Active Listening Client Relationship Management Client Servicing Coaching and Mentoring Operational Practices Collaboration Continuous Improvement Creative Problem Solving Query Resolution
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