Services Business Operations Leader, North East Africa

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Job Description Summary The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Northeast Africa. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity. Job Description Business & Financial Management Own and drive the Services P&L for the NEA region, including revenue execution, cost control, and productivity initiatives Identify, execute, and track P&L improvement initiatives in collaboration with local and regional stakeholders Provide financial and operational analytics to support revenue growth, cost optimization, and informed decision‑making Support Finance during month‑end, quarter‑end, and year‑end closing activities Contract & Billing Operations Oversee customer contract lifecycle management in Service ERPs, including contract creation, modification, renewals, and terminations Ensure timely, accurate billing for contract and time‑and‑materials services Actively support cash collection efforts through resolution of invoicing disputes in coordination with Finance, Service Sales, and Field Service teams Data Quality & Process Excellence Drive high standards of data integrity across Installed Base, Contracts, Warranty, and related service systems Own and execute Service End‑of‑Life (EOL) processes Monitor and improve key service KPIs, ensuring operational discipline and performance excellence Ensure full compliance with quality, audit, and regulatory requirements Customer & Commercial Support Maintain accountability for profitability Provide service agreement and time‑and‑materials program management Support sales campaigns, contract renewals, new service agreements, and proposal development Leadership & Collaboration Lead and develop a team with direct people management responsibility, including staffing, performance management, and capability development Collaborate cross‑functionally with Service, Sales, Finance, Parts, Repair, and Transactional teams Interface regularly with the EAGM Business Operations team to share best practices and drive continuous improvement Act as a subject‑matter resource for colleagues, mentoring less‑experienced team members and leading low‑to‑moderate complexity initiatives Qualifications/ Requirements: Bachelor's degree in business or related field of study Minimum 8 years of progressive work experience in a business environment Proven leadership skills including the ability to motivate cross-functional teams to achieve business goals Experience in team management Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change Excellent verbal and written communication skills Strong interpersonal skills Demonstrated ability to analyze and resolve problems Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information Relocation Assistance Provided: No

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