Customer Service Representative - Associate

Responsibilities

• Process customer orders, inquiries, and transactions accurately and efficiently
• Communicate order status and provide reliable delivery (promise) dates
• Proactively follow up to ensure commitments are met-or customers are informed early of any changes
• Respond to routine inbound customer calls with professionalism and care
• Partner with internal teams to resolve issues and improve processes
• Contribute to continuous improvement initiatives that enhance the customer experience
• Take on additional responsibilities as needed to support the team

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience
• Strong communication and interpersonal skills
• Solid computer proficiency and keyboarding skills
• #LI-HYBRID
• Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).
• Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
• $18.46 - $32.26

Benefits

Additional Information

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

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