Customer Service Admin
External
Kgc Workshop · Corporation Drive, SingaporePrepare for this interview
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About the role
Registration of customers' details & Vehicle's details into System Issue job cards (input mileage) Arrange & confirm appointments with customers Send reminder text to each customer on the working day before (off day) Respond to customer queries (simple quotation, email, FB enquiries) Call & Text customers for car pick up, send them to invoice Assist SA/Manager to issue an invoice, Send invoices to customers via WA or email Collect Payment and update the system with respective mode of payment To update Warranty List and send to Managers weekly Create CN, invoices (when needed) Take pictures to send to customers, upon request (when needed) Keep track of Car Group buy/lucky draw or any other promotion Update customer contacts from system to company phone Issue SOA to credit customer Manage AR and send weekly AR reports to Managers Motor accident reporting Update leave & MC Form and forward to HR/Accounts (monthly) Update OT Form and forward to HR/Accounts (monthly) Support PO processes
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