Customer Service Interviewer / UP$3.3K

Responsibilities

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents' issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Able to work in high pressure, stressful situations
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
• PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394- Reg No: R1770602 (Teng Min Yee)

Additional Information

Salary: UP $3,300 per month Office Location: Central - Newton/Clarke Quay area (Mostly Islandwide due to field visit) Working Period: 1 year (renew or extend depending on project requirements) Working Days: 5 days work per week Monday - Sunday (Based on duty roster). Up to 44 hours per week

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