Field Service Supervisor

About the role

BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers such as SPX, Waukesha and APV. Our valves, pumps and parts support the leading food and beverage manufacturing companies. Cadence specializes in having a highly experienced team that provides our customers with outstanding customer service and quick delivery times. We are focused on providing our professionals with opportunities for leadership and career advancement within a thriving work environment and a unique people-centric culture. We offer a robust, centralized learning and development program to improve the career experience for every professional. For more information, please visit www.cadencetechnologies.com . Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments, managing inventory, and shipping/receiving for a distribution business that supplies world class manufacturing companies sanitary process components for the food & beverage industries. Team members must be organized, detail oriented, able to work with others as a team, demonstrate strong character and work ethic. The Field Service Supervisor is responsible for leading field service projects, managing the schedule of the field service team and developing the capabilities of each field service team member. The Cadence distribution business currently provides on-site sanitary services for valves and pumps but will be expanding our capabilities to support additional equipment, such as homogenizers, heat exchangers and other process equipment. Between support for field service projects, the Field Service Supervisor will support business development opportunities by providing site audits for equipment tracking, end user product training and client-side inventory evaluations. The field service technician team also provides support for the shipping, receiving and inventory actions for the distribution business. The Field Service Supervisor will be responsible for making sure the team upholds the requirements associated with this need and coordinates with the rest of the Cadence team whenever technicians cannot support due to travel requirements.

Responsibilities

• Lead Cadence team members to perform on-site valve service work.
• Assign field service team members to tasks based on experience and skill level to ensure success.
• Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs.
• Provide input for proposal development such as estimated hours and expenses for service work.
• Ensure service work is executed at or below the budgeted number of hours, and work with the field service team to pursue change orders when needed to support additional client requests.
• Provide feedback on interviews with new field service technician candidates.
• Take responsibility for the development of the field service team and lead in all training efforts to address weaknesses and expand knowledge of additional equipment.
• Ensure trip reports are completed for service work with sufficient quality and attention to detail.
• Focus on keeping field service technicians appropriately deployed and billable in alignment with business needs.
• Demonstrate sales awareness by identifying potential customer needs, service opportunities, and follow-up items while on-site.
• Support the growth and development of the field service team as the business expands its service capabilities.
• Other duties as assigned.
• Required Skills:
• High school or GED required; Associate's or Technical Diploma is a plus.
• 5-10 years of overall field service experience.
• 1+ year of supervisory experience required.
• Experience with tools, machinery, a

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