Patient Flow Coordinator

Benefits

Additional Information

Union: Non-Union New or Replacement Position : Replacement Site: Toronto General Hospital Department: Ambulatory Multi Organ Transplant Reports to: Manager Wage Range: $23.14 - $28.92 per hour. Hours: 35 Hours per Week Shifts: Monday to Friday Status: Temporary Full-Time (End Date ~ February 8, 2027) Closing Date: June 18, 2026 Position Summary As a member of the Ambulatory Transplant Department, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities: Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities Coordinates and facilitates the efficient flow of patients through the various stages of their visit Communicates effectively in person or by telephone with internal and external parties Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer Responsible for ordering and stocking of supplies and setting up of equipment Performs cross-functional duties, as assigned or requested Performs other duties consistent with the job classification, as required Completion of College Diploma or Certificate preferred Completion of a recognized medical or business post-secondary secretarial arts program at the diploma level preferred Minimum of one (1) year related work experience Previous experience working in a Health care environment is strongly preferred Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred. Working knowledge of computer software applications preferably in a Microsoft Office environment Demonstrated commitment to client service and satisfaction Excellent interpersonal and listening skills Strong communication, organizational, time management and problem solving skills Strong judgment / decision making skills Ability to remain calm and composed when dealing with difficult people or situations Ability to work efficiently in a high-pressured environment with simultaneous demands Adheres to confidentiality policy for sensitive patient data and information Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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