Commercial Operations Specialist

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-ch

Responsibilities

• Support the daily operations of Diligent's sales engagement and orchestration stack, ensuring systems run smoothly for the field.
• Manage frontline troubleshooting and support requests, including access, permissions, configuration questions, and basic tool issues.
• Assist with tool administration and governance tasks, ensuring consistent setup, clean workflows, and strong user experience.
• Monitor integration health and data flows across GTM systems, escalating issues and supporting ongoing optimization.
• Help maintain data quality and enrichment processes, including routine audits, QA checks, and documentation of key workflows.
• Partner with Sales, Enablement, and Business Applications to support adoption, improve workflows, and track impact through usage and pipeline metrics.
• Contribute to process documentation, knowledge sharing, and continuous improvement of sales systems.
• Required Experience/Skills
• 1-3 year's work experience in a results-driven business role, preferably in Operations, Support or Customer Success
• Familiarity with modern sales and GTM tools such as Outreach, Gong, ZoomInfo, or similar platforms.
• 1-3 years of experience working with Salesforce
• Detail-oriented and operationally strong, with comfort working in support queues, troubleshooting issues, and managing repeatable/optimizing processes
• Ability to communicate clearly with both technical teams and business users
• A learning mindset and desire to grow into deeper ownership across GTM systems and automation over time.
• What Success Looks Like
• Sales reps receive fast, reliable support and a seamless experience across tools
• Core systems remain clean, governed, and well-documented as the stack scales
• The GTM technology team can scale impact through better systems health
• Adoption of GTM tools improves through strong operational support
• Data enrichment and workflow processes operate consistently
• #LI-SK2

Benefits

Additional Information

Position Overview: The Commercial Operations Specialist is an entry-level role that supports the day-to-day operations health, and adoption of our technology stack. This role will help ensure tools like Outreach, Gong, and Common Room operate smoothly for the field. You will play a critical role in frontline support, systems governance, and data quality across the GTM technology ecosystem. This is an ideal opportunity for someone early in their career who enjoys problem-solving, collaborating with go-to-market teams, and building hands-on expertise across modern sales technology and revenue operations. This role operates on a hybrid model, with an expectation of 50% office-based work. This opportunity is open to candidates based in London (UK), Galway (Ireland) or Vancouver (Canada). Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the country you reside.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at diligentcorporation? Share your experience