Quality Control Analyst, Mortgages

About the role

Reporting to the Manager of Quality Control & Reporting, the Mortgage Quality Control (QC) Analyst is responsible for reviewing the quality of residential mortgage files prior to funding. This includes reviewing documentation, rationale, accuracy, and completeness of information provided in support of a file. The review is supported by established policies, guidelines, and procedures.

Responsibilities

• Ensuring each file complies with the underwriting standards and guidelines prior to funding.
• Performing a pre-funding review/audit of files and providing approval for funding or providing observations or findings to the Underwriters or Mortgage Fulfillment Officers.
• Ensuring any findings have been corrected or addressed appropriately.
• Ensuring turnaround times, service levels and priorities are met for the timely funding of files.
• Providing collaborative feedback regarding interpretation of guidelines, policies, and procedures to the Underwriting team.
• Making recommendations to the management of Strategic Initiatives and Quality Control on Underwriting best practices to improve internal processes and procedures.

Requirements

• Have 2+ years residential underwriting and/or audit or Quality Control/Quality Assurance experience in the residential mortgage industry.
• Ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
• Strong problem-solving skills and the ability to proactively identify risks/issues and recommend solutions.
• Strong team player who is resourceful and a proactive self-starter. Strong organizational skills with the ability to manage multiple priorities and manage concurrent deadlines.
• Have a clear understanding of the Mortgage Lending regulations.
• Have strong communication skills (written and verbal).
• Have the proven ability to foster relationships and the ability to negotiate effectively with intermediaries.
• Be able to understand financial statements and assess financial viability.
• Be self-driven, motivated with the ability to work both independently and in a team environment.
• Be highly organized and have exceptional attention to detail/accuracy.
• Having a post-secondary degree or diploma is an asset.
• 🚀 Total Rewards
• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we're prepared to go above and beyond.
• What does life as an Owner at Neo Include?
• 🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it
• 📈 For eligible roles, ownership structure that enables you to share in our path to victory
• 🏅Earn BIG with our short term incentive plans (STIP)
• 👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence
• ❤️🩹 Flexible health benefits & life insurance
• 🌴 21 Days PTO + stat holidays, and personal leave
• 💪 Health & personal spending accounts
• 🤑 A wide variety of discounts through our partner network
• 🏠 Access to early use of products and discounts on fixed-term Neo mortgages
• 👶 Parental top-up & equity vesting during long term leave
• 🎉 Neo night events
• 🧠 Company wide huddles, and education
• Working at Neo:
• The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build

Benefits

Additional Information

Join us to build a more rewarding financial future for all Canadians At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners Quality Control Analyst, Mortgages

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