RV Service Advisor

Responsibilities

• As an RV Service Advisor you will be responsible for initiating services and repairs by ascertaining trailer performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the Guest and technician; ensuring the Guest's needs are understood by the technician and the needed and recommended service/repairs are understood by the Guest.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the Guest based on trailer inspection.
• Administer the manufacturer warranty for qualifying trailer repairs.
• Keeping Guests informed of service specials, completion times and service expenses.

Requirements

• Previous service advisor or RV experience required.
• General knowledge of recreational vehicles
• A team player who is focused on providing exemplary customer service.
• We Offer Best-in-Class Industry Benefits:
• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. And a variety of other benefits.

Benefits

Additional Information

Dealership: L0569 Spokane Airstream Adventures Spokane Airstream Adventures Now Hiring: RV Service Advisor Department Hours Mondays & Sundays: Closed Tuesday - Saturday: 9:00 AM - 5:00 PM

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