Account Manager-Law Enforcement (West Territory)

About the role

Coplogic, part of LexisNexis Risk Solutions, provides digital tools that help law enforcement agencies streamline how they capture, manage, and use incident and crash data. The platform replaces manual paper-based processes with secure online reporting that improves accuracy and reduces administrative workload for officers. Through advanced data analytics and real time reporting, Coplogic supports agencies in making better informed decisions, enhancing public safety operations, and improving community engagement. The business continues to grow as more agencies seek smarter and more efficient ways to manage information and meet modern reporting demands. The Law Enforcement Account Manager is responsible for protecting and growing an assigned portfolio of Coplogic insurance and digital reporting customers within the West territory. In this role, you will serve as the primary relationship owner for law enforcement agencies-partnering with command staff, records/IT leaders, and other key stakeholders to ensure strong adoption and measurable value. You will proactively manage contract lifecycle activities (usage reviews, renewal planning, pricing/terms discussions, and risk mitigation), identify expansion opportunities (additional modules, services, and multi-agency rollouts), and reinforce the value of accurate incident and crash reporting and proactive new sales activities with prospective agencies. Success requires consultative selling skills, credibility with public safety customers, and the ability to coordinate internal resources to deliver a consistent customer experience.

Responsibilities

• Own a portfolio of law enforcement agency accounts across the West territory, driving new business sales, renewal strategy, retention, customer satisfaction, and net revenue growth for Coplogic insurance and related solutions
• Build and maintain multi-threaded relationships with chiefs/sheriffs, command staff, records managers, IT, and city/county stakeholders; lead regular business reviews to align outcomes to agency goals (accuracy, efficiency, community service, and compliance)
• Serve as a trusted advisor on Coplogic capabilities and roadmap, the LexisNexis Risk Solutions value proposition, and competitive alternatives; translate product features into clear operational and financial benefits for public safety leaders
• Coordinate with implementation, support, product, and finance teams to ensure smooth onboarding, timely issue resolution, and strong adoption; escalate risks appropriately and communicate status and next steps to the customer
• Represent Coplogic and LexisNexis Risk Solutions at regional and state law enforcement events, association meetings, and sponsored tradeshows to strengthen partnerships, improve retention, and identify cross-sell/upsell opportunities within existing accounts
• Monitor account health using usage, support, and operational metrics; identify renewal risk signals early, develop success plans, and recommend additional solutions or services that increase agency value and long-term partnership

Requirements

• Account management and/or sales experience managing an existing book of business, including renewals, retention, and expansion; experience selling SaaS, data, or technology-enabled solutions preferred
• Preferred: experience selling to public sector and/or law enforcement agencies, or direct law enforcement experience (patrol, records, dispatch, investigations, or command staff) with an understanding of agency workflows and procurement processes
• Strong consultative communication and presentation skills (virtual and in-person), with the ability to influence diverse stakeholders, explain technical concepts in plain language, and negotiate renewal terms professionally
• Ability to use customer data and insights to drive outcomes (adoption, retention, expansion), create account plans, and maintain accurate pipeline/renewal forecasting in a CRM
• Highly organized and self-directed, able to manage multiple accounts, prioritize renewal timelines, document activity, and coordinate internal resources to meet customer

Benefits

Additional Information

Do you enjoy building long-term customer relationships, uncovering needs, and helping teams turn solutions into measurable results? Do you excel at partnering with stakeholders, coordinating across teams, and guiding customers through change with confidence and clarity? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

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