Junior Analyst, Digital Review Team (Spanish Speaker)

Responsibilities

• Analyze digital money transfers to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfer (incoming/outgoing calls, emails).
• Review documents provided by customers to verify their Western Union profile.
• Decide when to escalate a case or to proceed with the regular handling procedures.
• Leading or being involved in department-related initiatives.
• Serve our global customers in English and Spanish languages.
• Attend initial training thoroughly and pass all the required assessments.
• Role Requirements
• Fluency in English with outstanding verbal, written and listening skills is mandatory.
• Fluency in Spanish with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).
• Work Shift
• Hybrid
• Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
• BENEFITS AND OTHER DETAILS

Benefits

Additional Information

Junior Analyst, Digital Review Team (Spanish Speaker) - Vilnius, Lithuania Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Junior Analyst in the Digital Review Team. Western Union powers your pursuit. We're seeking for a Junior Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity.

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