Sales Operation Specialist

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Job Description Summary Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations Job Description Position Purpose: Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations Your key Responsibilities: Your key responsibilities include but not limited to: Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements Ensure timely and accurate processing of customer orders using the relevant systems and tools.Monitor the order-to-cash process for assigned customers to support operational continuity and compliance Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries. Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities. Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance Report technical complaints and transport deviations within defined timelines and according to established processes Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information Contribute to continuous improvement of Sales Operations processes and service delivery. Maintain strong focus on compliance requirements across all operational activities, ensuring adherence to applicable processes, controls, and quality standards Independently manage small-scale projects within the B2B environment, ensuring structured execution and alignment with agreed objectives Identify and support implementation of improvements to Sales Operations processes. Support implementation of operational changes and introduction of new processes across the organization. Maintain and continuously improve training materials to ensure accuracy, clarity, and operational relevance Support projects related to business expansion and growth initiatives within the B2B segment. What you will bring to the role: Essential Requirements Bachelor's or master's degree in Supply Chain Management, Business Administration, or a related field . Master's degree in Business Administration or a related discipline is preferred 6-8 years of experience in sales operations, supply chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows Good knowledge of supply chain, logistics, and inventory-related processes in a global environment. Experience managing operational priorities independently and supporting cross-functional projects Strong communication, coordination, and stakeholder management skill. Experience supporting month-end closing activities and operating within audit-compliant controls Strong analytical and structured problem-solving skills. Ability to identify improvement opportunities and support implementation in a structured way. Why Sandoz? Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world's medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health. With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! Join us, help us make healthcare fairer and faster. Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Skills Desired Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm

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