Customer Service Officer - Mombasa Branch (Fixed Term)

Responsibilities

• Enforce underwriting controls.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow up.
• Debiting of premiums and processing of policy documents within set timelines.
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Ensure that work is done within the set standards of service and TAT.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails.
• Initiating motor valuation and follow up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts.
• Timely processing refunds and follow up.
• 100% Adherence to the authority matrix.
• Ensure registry is fully maintained, orderly and up to date.
• Ensure compliance of AML and PEP guidelines.
• Ensure cross sale and up sale opportunities are maximized.
• Perform any other duties as may be required by the management.
• SKILLS AND COMPETENCIES
• Basic Underwriting skills and product knowledge.
• Customer service skills.
• Good Communication Skills.
• Computer Literate.
• QUALIFICATIONS (Academic, Professional, Experience)

Requirements

• Degree preferably insurance.
• ANTI-MONEY LAUNDERING (AML) EXPECTATION
• Competencies
• Education
• Closing Date
• 18 June 2026 , 23:59
• The Old Mutual Story!

Additional Information

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description - Enforce underwriting controls including on-boarding, certificates, booking of business, documentation. - Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. - Ensure profitability of the branch through quality control and on-boarding. - Quality documentation timely turn around - TAT and. - Excellent customer service and retention support.

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