Portfolio Manager - Reliability Engineering and Operations

About the role

This role serves as the portfolio lead for the Reliability Engineering and Operations (REO) p ortfolio , providing enterprise level leadership across multiple E nterprise T echnology (ET ) Operational Excellence capabilities. The portfolio manager is accountable for end - to‑end p ortfolio execution including demand intake and prioritization, business case development, forecasting and budget approval, and resource planning of prioritized initiatives . By advancing modern service management and operational excellence practices, this role drives measurable improvements in service stability, operational performance, risk reducti on , quality, platform engineering, reliability, ITOM, ITAM, ITSMF, DevOps, and resiliency . Through strong governance, communication, and reporting, the portfolio manager ensures alignment and execution across multiple capabilities-including Technical Services and Operations, Platform Reliability and Engineering, Quality and Resiliency, and Reliability Intelligence and Analytics. This leadership reduces disruptions to critical business services, strengthens resiliency, and enables both near‑term operational priorities and long‑term growth objectives . This is a critical role in driving strategic technology initiatives, and this position is responsible for the successful delivery and oversight of a complex portfolio , ensuring alignment with scope, quality, time, and budget to deliver meaningful business outcomes. This role requires a seasoned leader with strong strategic thinking, collaboration, and planning capabilities to bridge technology and business functions throughout the development and implementation lifecycle. The ideal candidate will bring a solid foundation in technology and operations. The ideal candidate will also bring demonstrated experience in reliability engineering, service operations, and operational resilience disciplines, including incident, problem, and change management; service level objectives (SLOs/SLIs/SLAs); observability and monitoring; and disaster recovery and business continuity planning Key focus areas include: Strategic thought leadership and cross-functional collaboration Stakeholder and sponsor communications (internal and external) Reporting and performance metrics Risk assessment and mitigation planning Resource planning Financial oversight and budget control for portfolio . Responsibilities include, but are not limited to: Lead Strategic Initiatives : C ollaborate with the REO Enablement Leader and Head of REO to provide end-to-end leadership , strategic recommendations, and hands-on implementation for complex, high-priority technology initiatives . Executive Partnership : Collaborate with senior executives and leaders across technology and business areas to understand and prioritize business goals, ensuring alignment and driving measurable results. P ortfolio Planning & Delivery : Define the overall approach , including key deliverables, roadmap, and delivery methodology , to achieve desired business outcomes. Stakeholder Communication : Communicate effectively with stakeholders at all levels. Lead regular interactions to inform, alert, negotiate, and maintain a shared vision for the p ortfolio 's success. Documentation Oversight: Direct the creation and ongoing maintenance of all required p ortfolio documentation and artifacts to ensure transparency and traceability. Budget Management : Develop and control p ortfolio budgets, ensuring expenditures remain within approved financial plans. Resource Allocation : Ensure the availability and balance of required skills, competencies, and resources across teams-including internal staff, contractors, and professional service providers. Advisory & Relationship Building : Act as a trusted advisor while building and maintaining strong relationships across the broader stakeholder community. Execution Oversight: Lead the monitoring of portfolio execution, ensuring progress aligns with the plan and that deliverables are produced as agreed. Dependency & Conflict Management : Monitor and coordinate interdependencies across portfolios , proactively resolving conflicts to maintain momentum. Benefits Realization : Assess the benefits and impacts of initiatives. Develop and implement business cases, benefits realization plans, and stakeholder management strategies. Change Management Leadership : Lead or consult on the development and execution of change management efforts, especially where adoption is critical to achieving business objectives . Governance & Compliance : Establish and ensure appropriate governance structures and practices are in place, in accordance with enterprise policies and on behalf of the executive sponsor or senior responsible owner. Operational Metrics & Reliability Insights : Define, monitor , and communicate portfolio and service performance metrics, including reliability, availability, resiliency, and operational health indicators, using dashboards and

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Company Intel

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