Engineer II - Application Support

Benefits

Additional Information

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Position Description: Supports application software and performs upgrades following established procedures Provisions user and administrator access for applications and systems Installs application patches in accordance with standard processes Troubleshoots and resolves technical issues across systems and applications Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution Maintains system/application documentation and operational procedures Monitors application availability, capacity, and performance against established metrics Reviews system alerts for accuracy and takes corrective action as needed Provides troubleshooting and end-user support for business teams using applications/systems Manages the promotion of code and changes across Dev, QA, and Production environments Tests developer-submitted changes and coordinates business acceptance testing and approvals Supports disaster recovery (DR) planning and testing for assigned applications/systems Develops system standards, procedures, and support documentation for both technical teams and end users Partners with development teams to test and approve application enhancements and modifications Utilizes out-of-the-box tools and modules to support business needs and requests Trains and mentors team members Conducts system tuning and capacity planning, recommending performance improvements Leads planning efforts for new implementations, upgrades, and enhancements Evaluates new tools/modules and provides recommendations Collaborates with development teams to define application strategies and direction Completes additional duties and special projects as assigned Education and/or Training: Bachelor Degree in Computer Science or related field is preferred. Experience with Hyland Onbase and OpenText Scanning Relevant Work Experience: 5+ years' experience supporting IT Systems/Applications. #LI-BS1 #LI-REMOTE At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement

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