IS&T Operations Manager - Mon to Fri 38 hours - Balcatta Support Centre

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The IT Operations Manager (D365 & Azure) is responsible for ensuring the stability, performance, and continuous improvement of Sodexo's Microsoft Dynamics 365 and Azure environments. This role leads the day-to-day "Run" function of the D365 & Azure team, driving system reliability, operational excellence, and a culture of customer focus. Working in partnership with the Head of IFMS IT Systems, the IT Operations Manager ensures that all operational activities are well-controlled, service levels are met, and new solutions transition smoothly from Build into stable, maintainable operations. This is a full-time permanent opportunity that offers flexibility to work 3 days in the office and 2 days working from home. Main Assignments will include: Operational Excellence Lead the daily operations, monitoring, and maintenance of the D365 and Azure platforms to ensure reliability, availability, and optimal performance. Oversee incident, problem, and change management processes to deliver responsive, high-quality support to the business. Maintain effective service delivery through defined SLAs, proactive monitoring, and accurate documentation. Drive operational readiness reviews for all new releases and ensure smooth transitions into steady-state support. Customer Focus & Service Delivery Champion Sodexo's Service Spirit by fostering a customer-first mindset within the Run function. Ensure a consistently positive user experience through clear communication, accountability, and responsiveness. Engage with business stakeholders to understand operational pain points and deliver stable, reliable services that meet business needs. Act as the escalation point for critical incidents, coordinating rapid resolution and effective communication. Platform Stabilisation & Continuous Improvement Promote Sodexo's Spirit of Progress by leading efforts to stabilise and strengthen platform operations. Focus continuous improvement initiatives on platform health, system performance, and small-scale change that enhances efficiency and reliability. Manage the pipeline of minor enhancements and configuration updates within the Run function, ensuring structured release and documentation. Collaborate with the Build team to clearly delineate and hand over larger enhancements or transformational projects, ensuring alignment and readiness. Proactively identify recurring issues and implement preventative measures to reduce incidents and maintain system resilience. Governance, Compliance & Risk Ensure operational compliance with internal IS&T policies and external frameworks such as SOC2. Maintain up-to-date runbooks, configuration records, and technical documentation. Support internal and external audits through timely evidence and operational reporting. Identify risks early and work with the Head of IT Systems to develop and execute mitigation strategies. People Leadership Lead, mentor, and develop a team of Application Specialists and Infrastructure Administrators within the Run function. Foster Sodexo's Team Spirit by promoting collaboration, accountability, and mutual respect. Build technical depth and service management capability across the team. Encourage a culture of learning, continuous improvement, and ownership of service outcomes. Collaboration & Partnerships Collaborate closely with the Build team to ensure seamless project handovers and operational readiness. Work with internal and external partners, including vendors, to maintain stability and timely resolution of issues. Liaise with architecture, security, and compliance teams to ensure technical alignment with corporate standards. Communicate operational insights, risks, and improvement opportunities to leadership and business stakeholders. The ideal candidate is a hands-on IT operations professional with a strong focus on platform stability and service excellence. They are experienced in managing Microsoft Dynamics 365 and Azure environments, skilled at leading technical teams, and committed to delivering reliable, customer-focused solutions. They bring a proactive mindset for small-scale improvements, a collaborative approach with project teams, and a strong commitment to compliance, governance, and Sodexo's values of Service Spirit, Team Spirit, and Spirit of Progress. Education Tertiary qualification in Information Technology, Computer Science, or a related discipline. Knowledge, Skills & Abilities Proven experience managing IT operations for Microsoft Dynamics 365 and/or Azure environments. Strong understanding of ITIL service management practices, including incident, problem, and change management. Experience leading technical teams with a focus on operational stability and customer service. Excellent stakeholder management and vendor coordination skills. Strong problem-solving, analytical, and decision-making capabilities. Ability to implement and maintain governance, compliance, and risk management processes. Commitment to Sodexo values, particularly Service Spirit, Team

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