Analyst

About the role

Job description We are seeking an analyst to help support applications and services deployed on Azure, working as a part of a collaborative support team. You will handle day-to-day client incident resolution, monitoring, triage, release support, and documentations. This role suits someone who enjoys problem solving, working closely with developers and ensuring smooth and reliable application operations. Provide support for applications hosted on Azure, including basic trouble troubleshooting and log analysis Work with developers during triage to investigate bugs, outages, and performance issues. Monitor ticket queues in ServiceNow and ensure timely resolution of incidents, requests, and tasks. Track and maintain SLA compliance across assigned tickets Respond to incidents, ensuring work is prioritised in line with Service Level Agreements Participate in incident management, escalating issues appropriately when needed Monitor ongoing releases and deployments, reporting issues promptly Maintain team knowledge and documentation in confluence Contribute to improving support and processes and monitoring practices Provide accurate/timely communications to customers in a non-technical style (internal) Expectation to provide on call support (but not immediately)

Requirements

• 2-3 years in Application support, technical support, or cloud operations
• Relevant University degree/Technical specialty
• Basic understanding of API, SQL and troubleshooting cloud-based applications
• Familiarity with Azure services or similar cloud platforms
• Experience with monitoring/logging tools (AppInsights, Log Analytics, or equivalent
• Certification in Azure
• Additional Information
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

Additional Information

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Experian? Share your experience