Assistant Director Bursar Office

Responsibilities

• Oversee and manage day-to-day operations as it pertains to revenue and collection process, including the recording of revenue
• Handle escalated student issues/concerns/questions
• Serve as back-up to and assist managing the Business Office Assistant
• Assist with answering phone calls from students and walk-in students, when needed, while providing excellent customer service
• Help monitor the general Bursar Office email inbox
• Ensure that we are operating in adherence to college policies, procedures, and best practices
• Work with the Business Office Director on process improvements to enhance efficiency
• Oversee campus-level student billing processes including but not limited to: Outside scholarships
• Dual Credit/Dual Enrollment billing
• Pre-Collection efforts
• Employee Fee Remission
• Student refunds
• Other funding initiatives
• Troubleshoot and resolve customer complaints, both independently and with the Director.
• Works with other departments to develop strategies to streamline the student service process.
• Education, Experience, and Other Requirements

Requirements

• Associate's degree in accounting or related field
• Two years of related experience
• Excellent customer service skills
• Bachelor's degree in accounting or related field
• Experience in Banner AR system
• Experience with Workday
• Accounting experience in a college setting
• Data Analysis Experience
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
• Proudly named a Louisville Business First's 2025 Best Places to Work - Ivy Tech Community College, Sellersburg.
• Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work‑Life Balance
• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks
• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services
• Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits .
• Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Benefits

Additional Information

This position is responsible for administering Bursar operations, coordinating with the Accounts Receivable Clerk and [Business Office Assistant] to collect and process all revenue appropriately, and aid the Business Office Director with enforcing college financial management policies and procedures.

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