Head Housekeeper

Responsibilities

• Lead, motivate, and develop your team to achieve operational and client service excellence.
• Manage daily housekeeping operations, including stock, linen, equipment, and workflows.
• Maintain health, safety, and compliance standards.
• Build and maintain strong relationships with clients.
• Monitor performance, manage budgets, and optimize cost efficiencies.
• Recruit, train, and coach team members, recognising and developing talent.
• Conduct regular room inspections to maintain quality and ensure continuous improvement.
• Support business development by providing site expertise, attending meetings, and preparing reports.

Requirements

• Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment.
• Strong leadership skills with experience in managing and developing teams.
• Excellent communication, interpersonal, and IT skills.
• Ability to manage budgets, KPIs, and operational performance.
• High awareness of Health & Safety regulations and compliance requirements.
• Problem-solving and conflict resolution skills, with diplomacy and tact.
• Ability to work under pressure, adapt to change, and maintain a sense of humour.
• Desirable:
• Familiarity with HR practices, recruitment, and workforce planning.
• Knowledge of housekeeping software or operational management tools.
• Flexibility to support other sites on an ad-hoc basis.
• Behaviours We Value:
• Honesty, integrity, and reliability.
• Commitment to company values and culture.
• Coaching mindset with focus on continuous improvement.
• Strong team player who listens, inspires, and leads by example.
• Why You'll Love Working with Us:
• Opportunities for professional development and career growth.
• Make a tangible impact on service quality, client satisfaction, and team culture.
• Private medical insurance
• Full training and ongoing support.
• Access to early wage withdrawal (portion of earnings).
• Wellbeing support and confidential mental health assistance.
• 5.6 weeks' holiday (pro rata).
• Workplace pension scheme (subject to eligibility).
• Life insurance after a qualifying period.

Benefits

Additional Information

Pay: £15.87 per hour, 40 hours a week, 5 days a week. Location: Telford Reports to: Operations Manager Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? We're looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence.

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