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Customer Service Return Agent

External
europcar logoEuropcar · Dublin, Ireland
Full-timeOn-site2w ago
Move
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Responsibilities

  • Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
  • Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
  • Ensure all administration is completed accurately according to operating procedures.
  • Process all workshop vehicles according to operating procedures.
  • Ensuring cars that are due service or repair are sent aside for maintenance.
  • Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
  • Communicate regularly with our damages department with any queries related to new damage found.
  • Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
  • Ad hoc duties in line with business needs.
  • Your Skills:
  • Full clean B driving licence held for a minimum of 2 years essential.
  • Excellent communication and face to face interpersonal skills.
  • Ability to work as part of a team in a fast-paced environment.
  • Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
  • Car rental/sales experience is desirable but not essential (training will be provided).
  • Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
  • Why choose Europcar?
  • **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
  • EMG2
  • Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
  • Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we d

Benefits

Competitive SalaryStarting twenty-nine holidays (including bank holidays), increasing with length of serviceMonthly uncapped commissionMedical refund schemeEnhanced statutory sick payOccupational Pension: Employer contribution 1.5%, employee contribution 2%Enhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeHealth insuranceEquity / stock options

Additional Information

Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. Job Description

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