Sales Support Specialist

Responsibilities

• Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
• Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
• Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
• Submit, track, and manage project requests to help ensure completion within defined service level agreements
• Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
• Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 5+ years of experience in account support, relationship management, sales support, or client-facing operational roles
• 5+ years of experience performing financial analysis, reporting, and issue resolution using structured business processes
• Experience using customer relationship management tools, Microsoft Excel, Microsoft PowerPoint, and related business applications to manage client activity and present findings
• Ability to analyze interchange, billing, account performance, and authorization trends and translate findings into clear business recommendations
• Bachelor's Degree in business, finance, economics, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience supporting debit networks, card networks, or payment acceptance ecosystems
• Experience working with issuers, acquirers, merchants, or financial technology clients
• Experience preparing competitive network reviews or business performance presentations
• Experience working with service level agreements and project request tracking
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards a

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Support Specialist About your role: As a Sales Support Specialist, you will support debit network growth by serving as a client advocate for issuer, acquirer, merchant, and financial technology clients. You will work closely with business development, relationship management, and cross-functional partners to deliver operational and analytical support, improve client outcomes, and strengthen network performance across debit payment programs.

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