Associate Product Specialist

Responsibilities

• Data Platform Delivery PD - Associate Product Specialist is looking for an Associate Product Specialist to contribute to product management and support. It includes the following responsibilities:
• Product Feature Support
• Manage the group's daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.
• Contribution to Product Design and Maintenance
• Assist product owners in spec'ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.
• Critical Product Analysis
• Identify recurring issues/requests and make recommendations for feature enhancements.
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support
• Product Documentation and Education
• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders

Requirements

• Bachelor's or Master's degree in computer science, Engineering, Information Systems and/or Finance
• Professional experience and competency in three or more of the following:
• Programming & ML : Python, machine learning, transformer models, NLP.
• Claude AI : Prompt engineering, fine-tuning, API integration, domain adaptation.
• Data & Evaluation : Data preprocessing, BLEU/ROUGE/perplexity metrics, bias detection.
• Deployment : AWS/GCP/Azure, Docker, Kubernetes, Git/GitHub, monitoring & logging.
• Research & Benchmarking : LLM comparison (Claude vs GPT/LLaMA), A/B testing, applied AI research.
• Log design and troubleshooting
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Programmatic APIs
• Specification writing / technical documentation
• FQL, Kibana, Jenkins and GitHub
• Intermediate Python knowledge, R, Matlab
• Testing using Postman and CI/CD tools like Jenkins
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.
• Functional understanding of Enterprise Data Delivery solutions
• Functional understanding of Software Development cycles
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Strong organizational skills are needed to juggle multiple tasks.
• Attention to detail along with the ability to see the big picture.
• Ability to work on multiple projects with shifting priorities.
• Self-disciplined and motivated work ethic.
• Highly Desired Attributes:
• Knowledge of financial databases used in financial markets.
• Knowledge of Product Development Life Cycle from Ideation to Go-to-Market
• Technical specification writing or maintenance experien

Benefits

Additional Information

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client's workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real Time Products like Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives. The Data Solutions team is looking for a Associate Product Specialist to contribute to product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

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