Strategic Account Manager (Healthcare)

Responsibilities

• Serving as the primary point of contact across multiple customer stakeholders and initiatives.
• Build trusted relationships across business-line, operational, clinical, and executive stakeholders while developing a deep understanding of customer priorities, healthcare delivery environments, and internal dynamics.
• Map key stakeholders and influence networks across the organization, identifying decision-makers, champions, and potential blockers.
• Develop a strong understanding of customer funding structures, timelines, initiatives, healthcare operating models, and internal decision processes to help move programs forward.
• Leverage knowledge of healthcare systems, hospital operations, and clinical workflows to serve as a trusted advisor and help customers identify, prioritize, and execute initiatives that drive operational and patient-care outcomes.
• Work cross-functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer.
• Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast-paced environment.
• Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
• Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long-term success.
• Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships, support ongoing initiatives, and build credibility with healthcare stakeholders.

Requirements

• 5-10 years of experience in account management, enterprise customer success, consulting, or other customer-facing roles.
• Strong understanding of healthcare systems, hospital operations, clinical workflows, and healthcare stakeholder environments.
• Experience managing complex enterprise healthcare relationships with multiple stakeholders and competing priorities, including operational leaders, clinical leaders, administrators, and executive sponsors.
• Strong relationship-building skills and the ability to quickly establish trust with senior stakeholders.
• Ability to navigate large organizations, influence outcomes without direct authority, and drive progress in evolving, fast-moving environments while managing multiple initiatives simultaneously.
• Strong organizational, oral, and written communication skills.
• Highly motivated teammate who enjoys working in a fast-paced, collaborative, and dynamic startup environment as part of a small team.
• Willing to travel 65% of the time unless based in Minneapolis.
• Must have and maintain US work authorization.
• Background in enterprise transformation, digital health, or consulting engagements within healthcare environments.
• Experience growing strategic accounts through renewals, expansions, and upsell opportunities.
• Experience with robotics or adjacent technologies (e.g., surgical robotics, radiology/imaging platforms, clinical workflow technologies, connected medical devices, or integrated healthcare systems) used within hospital and health system environments.
• Familiarity working within large academic medical centers or similarly complex healthcare organizations.
• Experience coordinating cross-functional teams across sales, services, product, and deployment functions.
• Strong ability to identify informal influence networks and stakeholder incentives within large organizations.
• Demonstrated ability to build long-term partnerships while delivering near-term operational outcomes.
• The pay range for this position is $200k - $240K total compensation (including base salary and variable pay) plus equity and comprehensive benefits. Our salary ranges are determined by role and experience level. The ran

Benefits

Additional Information

The Strategic Account Manager (Healthcare) will serve as the primary relationship lead for one of Cobot's most strategic enterprise customers, ensuring alignment across stakeholders and driving long-term account growth. This role focuses on managing complex customer dynamics, identifying expansion opportunities, and coordinating internally across sales, services, and deployment teams to deliver results. The ideal candidate excels at navigating large healthcare organizations, building trusted relationships, and translating customer priorities into actionable initiatives. This position will require regular onsite engagement with the customer and will play a critical role in strengthening and expanding the partnership. Join us to reimagine the future of human-robot interaction. Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction. We are working to realize a world where robots are a trusted extension of your surroundings. They work, adapt, and react around you. Not the other way around. This role is located in or near Minneapolis, MN but open remote to US based employees willing to travel at least 65% of the time.

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