Customer Service Agent
External
Sutherland · Cairo, EgyptPrepare for this interview
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About the role
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Fresh graduates & dropouts are welcome! Good communication and customer service skills (optional) A positive attitude and willingness to learn Strong listening and problem-solving skills Comfortable working as part of a team Fluent in English (B2/C1 level) Flexibility with rotational night/overnight shifts * KPIs granted for first three months * Overnight allowance * Social and medical insurance provided * Transportation provided * Training fully paid All your information will be kept confidential according to EEO guidelines.
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