V- Doorways Support Assistant

About the role

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration. And t he Toowoomba Salvation Army (cnr of West and Anzac), is seeking a volunteer to join our small team assisting within our Lighthouse Connect Space to be a listening ear and friendly face, supporting our community members in a relaxed environment over a cuppa. This role will also assist with delivery of Emergency Relief through material aid and pre-allocated financial assistance cards. Our site is open from 9am-3pm Tuesday- Thursday.

Responsibilities

• Build rapport
• Taking a genuine interest in the community member and their wellbeing, a friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee.
• Program Support
• Doorways Support Assistants work across all site-based aspects of support which may include community connections, distribution of pre-allocated financial assistance and material assistance, referral to other services, programs, activities, and spiritual support.
• Bringing a good sense of practicality and organisation, Doorways Support Assistants organise material aid items, restock and store food items, administer and distribute emergency relief.
• Administration
• With a keen eye for accuracy and consistency, the role may require confidential data administration.
• Qualifications and skills (desired/required)
• Essential for the role is an interest in meeting new people, bringing sensitivity and empathy to all interactions.
• Desirable previous experience for the role is customer service or connecting with people in a community support setting.
• Confidence with using computers is required for administration tasks.
• Capabilities and personal attributes
• Manage Self: Shows personal motivation and commitment to completing work activities effectively; regulates own behaviour and responds appropriately in all circumstances; receives and responds to constructive advice.
• Communicates Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.
• Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
• Background check requirements
• As this role has access to personal details, sensitive information, financial and material assets, it will require a Police Check and Working with Children/Vulnerable People Check.
• Development opportunities with this role
• We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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