Director, Retail Insights

Responsibilities

• Actionable Insights and Provocative Thought Leadership
• Maintain and build productive business relationships with key client contacts. Act as a trusted advisor to senior stakeholders.
• Align with account teams to advance account strategy and commercial objectives.
• Drive thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
• Client Engagement & Growth
• Manage client relationships and champion their objectives internally.
• Identify and translate client needs into actionable revenue leads.
• Drive revenue growth through renewals, upsells, and new solution adoption.
• Team Leadership
• Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Operational Excellence
• Oversee delivery quality and adherence to SLAs.
• This is a HYBRID position, 4 DAYS A WEEK at client sites in the Edison, NJ area.
• 8+ years in client leadership roles within retail or CPG.
• 3-5+ years' experience of direct report responsibility mentoring, managing and leading associates.
• 4 days per week ONSITE with Client
• Proven success managing large accounts and complex negotiations.
• Strong analytical storytelling skills and consultative mindset
• Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions.
• Excellent written and verbal communication skills; adaptable and polished in diverse settings.
• Exceptional communication, influencing, and stakeholder management skills.
• Ability to lead diverse teams and drive transformation initiatives.
• Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
• Able to work collaboratively with internal & external teams.
• BA/BS required; Master's degree a plus
• Travel 10-15% expected
• US Benefits
• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Benefits

Additional Information

This is a HYBRID position, 4 DAYS A WEEK at client sites in the Edison, NJ area. As a Client Director, you'll serve as the senior leader responsible for bringing compelling, thoughtful, action-oriented analysis across major retail client accounts. This role requires a proven ability to understand retail value chain, build client relationships, and deliver insights that drive provocative conversations. Acting as the voice of the client internally, the Client Insights Director ensures alignment with NIQ's commercial teams and fosters long-term partnerships.

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