Director, Revenue Performance Partner - Global Divisional Account Management

About the role

Grade Level (for internal use): 13 Role Overview The Senior Revenue Performance Partner, Divisional Account Management - Global Lead, is a senior strategic leadership role responsible for driving commercial performance across the global book of business spanning the Americas, EMEA, and APAC. This role is central to executing the revenue transformation strategy for Divisional Account Management and ensuring alignment with the broader commercial operating model. This leader acts as a trusted advisor and strategic partner to senior Account Management and Revenue Leadership, supporting the development and communication of strategic priorities, preparing high-impact presentations, and facilitating effective leadership communications. The role involves synthesizing complex issues into clear recommendations, framing strategic choices, and ensuring disciplined follow-through on key decisions. The position also leads a global Revenue Performance team supporting Divisional Account Management, ensuring consistent execution across regions while adapting to local market realities, cultural nuances, and business line priorities.

Responsibilities

• Strategic Partnership, Leadership Support, and Communications
• Serve as a trusted advisor and strategic partner to senior Account Management and Revenue Leadership, translating enterprise priorities into actionable plans and clear communication strategies.
• Support senior leaders in preparing executive presentations, business reviews, strategic narratives, and business-line strategy summaries for leadership meetings, transformation updates, and planning sessions.
• Draft and refine leadership communications to ensure consistent messaging, strategic clarity, and alignment across the organization.
• Synthesize complex issues into concise recommendations, framing strategic choices to enable faster, sharper decision-making by the leadership team.
• Ensure effective follow-up on leadership decisions, action items, and cross-functional commitments.
• Leadership Operating Rhythm and Organizational Alignment
• Own and manage the leadership operating rhythm, including annual and quarterly planning cycles, renewal forecasting, renewal risk management, and executive follow-up.
• Build scalable, disciplined processes that enable faster, more consistent execution across regions and teams.
• Act as a central point of coordination across regional teams and senior leaders to improve visibility, consistency, and execution against shared goals.
• Communicate strategic priorities, risks, and performance insights clearly across stakeholders and embed them into the day-to-day operating model.
• Global Revenue Performance Management
• Own the global performance framework for Divisional Account Management, including designing, monitoring, and interpreting KPIs related to revenue growth, retention, renewals, pipeline health, forecast accuracy, and additional key metrics.
• Deliver data-driven reporting, forecasting, and insights for executive reviews, pipeline management, renewal risk assessments, and strategic planning.
• Translate performance data into executive-ready insights and strategic recommendations that support timely, high-quality decision-making.
• Identify trends, risks, and opportunities across regions and business lines, turning data into targeted interventions and coaching opportunities.
• Collaborate with Revenue Operations, Analytics, and Finance teams to standardize reporting, improve forecast rigor, and enhance executive visibility into commercial performance.
• Quota Setting, Territory Planning, and Commercial Design
• Lead strategic quota setting process for the global Divisional Account Management organization, ensuring targets are data-driven, equitable, and aligned with enterprise growth and retention goals.
• Guide territory planning, coverage models, and commercial design recommendations that reflect market opportunity, customer segmentation, and regional complexity.
• Support evolution of the operating model by recommending scalable mechanisms, decision rights, and planning approaches that improve execution across regions and segments.
• Enablement and Operational Excellence
• Drive adoption of tools, systems, and best practices that improve Account Management effectiveness, including Salesforce, BI tools, forecasting methodologies, account planning disciplines, and customer engagement standards.
• In partnership with senior leaders, establish and reinforce standardized global processes such as customer roadmap development, renewal playbooks, account planning frameworks, and policies to support both customer experience and growth.
• Lead enablement initiatives to equip Account Management teams with the insights, tools, and capabilities needed to improve client engagement, deal execution, retention, and expansion outcomes.
• Strategic Initiatives and Transformation
• Own and drive strategic initiatives that enhance commercial performance and client outcomes globally, including cancel

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