Banking Operations Associate - Excellence and Readiness

About the role

As part of the Banking Operations group you will be part of a team of motivated professionals with the objective to ensure and lead initiatives within operational readiness, governance and improvements. You will foster synergies and collaboration throughout the company while driving initiatives that improve quality and efficiency. In this role, you will: Oversee readiness, governance, and process improvements across Banking Operations Drive and support governance activities by monitoring adherence to processes, regulatory requirements, and risk controls Work closely with Banking Operations leadership to define and track key metrics and OKRs that shape operational success Carry the voice of the customer in collaboration with others, initiate and implement actions in order to improve the quality of services delivered to our customers Help the operational teams with the analysis of incidents, and implement workarounds to effectively manage any current and future risks Partner with cross-functional stakeholders (Product, Compliance, Outsourcing Partners, etc) to ensure smooth execution and alignment of operational initiatives Continuously identify opportunities to streamline processes, standardize workflows, and drive automation initiatives What you need to be successful: Experience in banking operations, service delivery, or a related function with exposure to governance, risk, and readiness Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines. A professional banking education/background or a degree in Finance, Economics, Business Management, a related field or comparable working experience The ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture A strong analytical mindset (SQL experience is a plus) and ability to independently leverage data for prioritisation and decision making Excellent written and verbal communication skills in English and any other European language is a bonus N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Sounds good? Apply now for this position. Equal Opportunities: We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com . Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

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