Senior Process Management Associate

About the role

As a Senior Process Management Associate , you will have the unique opportunity to drive the implementation of a company-wide process management framework and introduce a new internal control system (ICS) for N26. As our team and framework scale, you will have the opportunity to specialise in a specific business area within N26 - allowing you to develop an expert understanding of banking, non-banking, or tech processes, while sharpening your process management and optimisation skills. You will report directly to the Head of Process Management, who will support your professional growth as a reliable sparring partner and mentor. In this role, you will: Lead the creation of company-wide process documentation as the foundation for N26's Internal Control System (ICS). Drive change management initiatives to ensure a well-established, disciplined approach to process management across the company. Support the management team in introducing and onboarding a new process mining platform, subsequently training internal staff on its use. Collaborate closely with internal stakeholders to gather critical input for compliance and new process activities. Optimise and customise tools to elevate N26's overall process management practices. Define end-to-end process metrics to identify performance bottlenecks and work with business owners to address them. Engage with business units to discover, analyse, and document key process attributes (e.g., Risks & Controls, IT Assets, Information Flows, Data Objects) compliant with BPMN 2.0. Act as an ambassador for process management and modelling, developing and delivering training curricula to support our transformation into a process-driven organisation. Meet regularly with process owners and subject matter experts (SMEs) to review process performance and manage the change of implemented optimisations. What You Need to Be Successful: Education: A degree in Business Administration, Science, Technology, Engineering, or Mathematics (STEM/MINT). Experience: 2+ years of experience contributing to process management initiatives, ideally within financial services, fintech, or a fast-paced startup environment. Process Expertise: A solid understanding of BPMN 2.0 methodology and hands-on experience with BPM software. Experience with process mining tools is a strong plus. Regulatory Knowledge: Familiarity with relevant local and European regulations (e.g., MaRisk, DORA) is highly advantageous. Analytical Mindset: A strong analytical approach with the ability to document, analyse, and optimise complex processes within a matrix organisation. Communication & Influence: Exceptional influencing and communication skills, with the ability to collaborate effectively across cross-functional teams and workgroups. Adaptability: Comfortable navigating a fast-paced environment, managing changing requirements, and handling ambiguity with ease. Languages: Fluency in English (written and verbal) is required; knowledge of German is a big plus. N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Sounds good? Apply now for this position. Do you see yourself thriving in this role? We'd love to see your application even if you don't meet 100% of the criteria. You may just be the right fit for this or other roles! Equal opportunities for all At N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages. We are committed to provi

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