Manager, OTC

Responsibilities

• Lead design, configuration, implementation and optimization of SAP Order-to-Cash solutions across multiple markets.
• Partner with business stakeholders to identify pain points and deliver innovative, scalable solutions.
• Drive end-to-end integration across SAP S/4HANA, CAR, OMS, POS, WMS, EDI, APIs and external platforms.
• Leverage AI-enabled capabilities, intelligent automation and predictive analytics to improve OTC processes.
• Lead resolution of complex cross-system integration and data consistency issues.
• Collaborate with development teams on enhancements, debugging, performance tuning and technical design.
• Manage testing, deployment, hypercare and continuous improvement activities.
• Provide leadership, mentoring and stakeholder management across regional and global teams.
• Required Qualifications
• 8+ years SAP SD/CAR experience
• Proven SAP implementation and rollout leadership
• Strong S/4HANA integration expertise across retail ecosystems
• Experience driving cross-functional transformation initiatives
• Strong troubleshooting, root-cause analysis and stakeholder management skills
• Experience with automation and AI-enabled business solutions preferred
• Ability to work effectively within global COE and matrix organizations
• Why Join Us?
• Be part of a global transformation journey powered by SAP S/4HANA, AI and modern retail technologies.
• Our Competencies for All Employees
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Our Competencies for All People Managers
• Developing Direct Reports

Benefits

Additional Information

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible. Position Summary We are seeking a highly motivated SAP Order-to-Cash Manager to lead digital transformation initiatives across Asia markets. This role combines deep SAP S/4HANA expertise, innovation leadership, and business partnership capabilities to deliver scalable, intelligent, and customer-centric solutions. The successful candidate will drive end-to-end OTC process excellence, lead complex integrations across SAP and retail platforms, champion AI-enabled business capabilities, and collaborate closely with business and technology stakeholders to accelerate operational efficiency and business growth.

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