Customer Service Representitive

Responsibilities

• You'll be the first point of contact for FNZ customers, helping them with enquiries about their financial products. You'll take calls, responding to queries, and ensure every customer gets the professional and positive experience they deserve.
• Your day-to-day will include:
• Engaging in friendly, helpful conversations with customers
• Managing inbound calls and live chat in line with service targets
• Helping customers access information and use our digital tools
• Taking ownership of queries and providing clear, accurate answers
• Ensuring every interaction is handled with care and attention to detail
• Suggesting improvements that could benefit the customer experience
• Taking part in training and development to keep growing your knowledge
• You'll be supported from day one, with a thorough induction and ongoing coaching to help you develop your skills and confidence.

Requirements

• You don't need to be an expert in financial services - we'll teach you what you need to know. We're looking for:
• A passion for delivering great customer service
• Clear and confident communication skills
• Strong attention to detail and problem-solving ability
• Comfort with using phones and computer systems
• The ability to stay organised and multitask
• A proactive mindset and willingness to learn
• Previous experience in a customer service or call centre role is helpful, and experience in financial services is a bonus - but neither is essential.
• Why join FNZ?
• Friendly, inclusive, and supportive team environment
• Hybrid working
• Full training and development opportunities
• Clear career progression within FNZ
• Competitive salary and benefits including pension and bonus
• Want to be part of a business that puts customers - and its people - first?
• Apply now to join FNZ as a Customer Service Representative and start a career with purpose and potential.
• #LI-CW1
• About FNZ
• FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
• We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
• We partner with the world's leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).
• Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Benefits

Additional Information

Customer Service Representative Bolton 6 month FTC Hybrid £Competitive + excellent benefits Are you a great communicator who loves helping people? Do you thrive in a fast-paced environment and want to build your career in financial services? We're looking for a friendly, professional, and dedicated Customer Service Representative to join our supportive and high-performing contact centre team in Bolton. Whether you're experienced in customer service or just starting out, we'll provide all the training and support you need to succeed.

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