Retail Executive (part time / full time) (Halal Bakery)

Responsibilities

• Shop Opening, Closing & Daily Setup
• Prepare the retail shop for daily operations before opening
• Set up cake display, product shelves, counters, signage, and packaging materials
• Ensure products are displayed neatly, attractively, and according to store standards
• Check product availability, expiry dates, labels, and presentation
• Maintain cleanliness of the retail area, chiller, display shelves, counters, and customer-facing spaces
• Assist with closing duties, stock checks, cleaning, and end-of-day settlement where required
• Food Hygiene & Safety
• Follow proper food handling, hygiene, and sanitation procedures at all times
• Ensure cakes and desserts are handled safely and hygienically
• Maintain clean workstations, tools, packaging area, and retail area
• Follow allergen-awareness and cross-contact prevention practices
• Ensure products are labelled and packed correctly according to customer dietary needs
• Report any food safety, quality, or product concerns immediately to the manager or kitchen team
• Cake Garnishing, Packing & Order Preparation
• Assist with simple cake finishing and garnishing for collection and delivery orders
• Prepare cakes, cupcakes, sliced cakes, cookies, and desserts according to order requirements
• Check order details carefully, including flavour, size, dietary requirement, message card, candles, cutlery, and delivery/collection timing
• Pack orders neatly and securely for self-collection, delivery, or third-party pickup
• Take product photos when required for order verification before handover
• Coordinate with kitchen and delivery teams to ensure orders are ready on time
• Walk-In Customer Service
• Welcome customers warmly and assist them with product recommendations
• Explain product options clearly, especially for customers with dietary concerns such as diabetes, allergies, vegan needs, gluten-free needs, baby-friendly options, or Halal requirements
• Help customers choose suitable cakes, slices, cookies, or gift items based on their needs
• Handle cashiering, payments, receipts, and basic order entry accurately
• Recommend suitable add-ons such as candles, toppers, cookies, sliced cakes, or gift packaging where appropriate
• Maintain a calm and reassuring tone when serving customers with health or dietary concerns
• Phone Enquiries & Order Support
• Answer phone enquiries politely and professionally
• Provide basic product, pricing, collection, delivery, and order information
• Direct complex dietary or custom order enquiries to the appropriate team member when needed
• Take clear messages and ensure follow-up is done properly
• Support customers with urgent or same-day order enquiries where applicable
• Inventory & Retail Support
• Monitor retail stock levels and inform the manager when items are running low
• Assist with receiving, arranging, and replenishing retail products
• Support festive, seasonal, and promotional product setups
• Ensure packaging materials, candles, cutlery, bags, and retail supplies are well-stocked
• Help maintain an organised and efficient retail workspace

Requirements

• Responsible, punctual, and able to work independently
• Friendly and confident in speaking to customers
• Careful with details, especially order accuracy and dietary requirements
• Comfortable working in a hands-on bakery retail environment
• Able to follow hygiene, food safety, and store procedures
• Willing to learn about healthier, allergy-friendly, diabetic-conscious, vegan, and Halal bakery products
• Able to stand for retail shifts and assist with packing, display, and shop setup
• Prior retail, F&B, bakery, cashiering, or customer service experience is preferred but not compulsory
• Basic English communication is required
• Basic Mandarin or other languages are a plus
• Suitable For Someone W

Additional Information

Retail Executive / Retail Assistant Delcie's Desserts & Cakes Location: 1 min from Boon Keng MRT Employment Type: Full-time: Tue-Sun, 11am-8pm Part-time: 11am-3pm / 3pm-8pm shifts available About Delcie's At Delcie's Desserts & Cakes, we are on a mission to redefine desserts for a healthier world. We are a purpose-driven bakery specialising in inclusive bakes for people with dietary needs, including egg-free, dairy-free, no refined sugar, diabetic-conscious, allergy-friendly, vegan, baby-friendly, gluten-free, and Halal-certified options. Our customers often come to us because they or their loved ones have been told they "cannot" enjoy regular cakes or desserts. Our role is to help them feel safe, included, and confident again. We are looking for a responsible and service-oriented Retail Executive / Retail Assistant to manage daily shop operations, prepare customer orders, maintain food hygiene standards, and serve walk-in and phone customers with care. This is a hands-on role suitable for someone who enjoys working in a bakery retail environment and takes pride in cleanliness, order accuracy, and customer experience.

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