Billing & Collections Lead (MY - Mandarin Speaking)

About the role

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market, but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro is unique in that we are a profitable, largely self-funded start-up and have pursued a path to high-growth. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here !

Requirements

• Characteristics:
• Fast learners - The ideal candidate is both willing and capable of quickly absorbing knowledge, including complex processes and tools. They should demonstrate the ability to apply learnings effectively in a dynamic environment.
• Adaptability in a fast-paced environment - The candidate thrives under time pressure and can seamlessly adjust to shifting priorities and tight deadlines while maintaining high performance and focus.
• Collaborative Team Player - The candidate must excel in teamwork, actively sharing insights, receiving constructive feedback, and working effectively with superiors, peers, and subordinates to achieve shared goals.
• Critical Thinking and Problem-Solving Skills - The candidate demonstrates the ability to identify root causes of challenges, analyze situations logically, and implement the most appropriate and efficient solutions.
• Leadership & Coordination Skills - Guides and motivates the team to meet goals while fostering a supportive and results-driven environment.
• Proficiencies:
• Excel/Google Sheets Proficiency - The candidate must demonstrate strong proficiency in Excel and Google Sheets, including the ability to pass advanced Excel literacy tests and effectively handle data-related tasks such as sorting, filtering, and using formulas.
• Strong Computer Literacy - The candidate should be highly comfortable with computers and capable of quickly adapting to various software and tools essential for day-to-day operations.
• Proficient in Mandarin and English - Excellent English and Mandarin verbal and written communication skills to liaise with stakeholders
• Experience with ERP Systems and CRM/Case Management Tools - Familiarity with accounting ERP systems such as Netsuite, SAP, Salesforce, or Intercom is essential. The candidate should have hands-on experience in using these tools to manage and resolve tasks efficiently.
• What You'll Accomplish
• Accounts Receivable & Collections Ownership
• Proactively monitor client accounts to identify non-payment, delayed payments, and billing irreg

Benefits

Additional Information

Billing & Collections Lead (MY - Mandarin Speaking)

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