Application Systems Analyst/Programmer

Responsibilities

• Serve as the primary point of contact for application-related issues and user inquiries
• Troubleshoot, analyze, and document system issues; recommend and implement solutions
• Communicate issue status, timelines, and resolutions clearly to stakeholders
• Provide technical support, user guidance, and training as needed
• Assist with data access, reporting, and enabling user self-service capabilities
• Collaborate with Business Analysts and Developers to design and implement system enhancements
• Develop and execute test plans to validate system changes and ensure quality
• Support help desk requests and resolve technical issues in a timely manner
• Maintain a strong understanding of business processes and supported systems
• Configure insurance products, workflows, and processing rules
• Participate in an on-call rotation to monitor nightly production cycles

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related field (or equivalent experience)
• Working knowledge of enterprise applications and IT-supported systems
• Strong analytical, problem-solving, and communication skills
• Ability to translate technical concepts for non-technical audiences
• Proven ability to collaborate effectively across teams
• Experience with system testing and release validation
• Familiarity with reporting tools and data analysis
• Experience with policy administration or claims systems
• Experience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatch
• Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)
• Experience with SQL
• Salary Range:
• $57,500.00 - $79,100.00
• Salary is commensurate to experience, location, etc.
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• EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
• For applicants that are California residents, please review our California Consumer Privacy Notice
• All applicants should review our Horace Mann Privacy Policy

Benefits

Additional Information

At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer , you will play a critical role in supporting, configuring, and enhancing business applications across the organization. In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.

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